Effective Date: 7th July 2026 · SLV Trading Corporation (SLVTC)
SLVTC is a service provider based in Bengaluru, Karnataka, offering kitchen chimney, hob, cooktop (gas stove) and cooking range repair, installation, cleaning and maintenance services to residential homes.
We operate independently and are not affiliated with, endorsed by, or acting as an authorized service center for any appliance manufacturer, unless such a relationship has been explicitly confirmed in writing for a specific brand partnership.
SLVTC provides professional services including, but not limited to:
Should this list change, the update will be reflected on our website along with a revised effective date. We will not add or remove core services in any manner that misrepresents what a customer has already booked or paid for.
When booking a service, the customer is responsible for:
If the customer is unavailable at the scheduled time or asks to reschedule after the technician has already arrived, a visiting charge may apply. This charge, and its exact amount, will always be disclosed to the customer at the time of booking, not after the technician's arrival.
All charges are disclosed before the service is confirmed with no hidden or post-service fees.
An inspection and diagnosis charge of ₹300 applies and covers the technician's visit and professional assessment of the appliance. This charge is payable even if:
Following inspection, the technician will communicate:
This will be provided either in writing or verbally with a written follow-up. No chargeable repair work will begin without the customer's explicit approval of the quoted cost, and the customer will never be billed for work they did not agree to.
Depending on availability, SLVTC may install genuine manufacturer parts (OEM), original compatible parts, or customer-approved equivalent parts. Availability depends on market supply and manufacturer support at the time of service.
The customer will be informed of both the type and price of any spare part before it is installed, and installation will proceed only once the customer has agreed to it.
The installation charge quoted at the time of booking covers only the standard installation specified at that time. It does not include:
Unless one or more of these is specifically mentioned in the original quote. Where any of this additional work becomes necessary, SLVTC will inform the customer of the associated cost and proceed only after receiving approval.
The customer agrees to:
Failure to meet these responsibilities may delay or prevent completion of the service.
Basic and deep cleaning services are designed to remove oil deposits, grease, cooking residue, carbon deposits and dust accumulation from the appliance. These services do not include or guarantee:
SLVTC is not responsible for defects that existed prior to service, including rusted components, brittle plastic parts, broken glass, loose wiring, damaged PCBs, or appliances that have been previously repaired or modified by others.
Some hidden defects may only become apparent once the appliance is opened during service. Where this happens, SLVTC will inform the customer before carrying out any further chargeable work.
Warranty coverage applies only to labour performed by SLVTC and spare parts supplied and installed by SLVTC. It does not cover:
The warranty becomes void if:
Customers must immediately inform the technician if they:
SLVTC reserves the right to decline service where working conditions are unsafe, and will explain the reason for doing so.
If additional faults are discovered during the course of repair or installation, the technician will inform the customer of the issue and its cost before proceeding. Additional work is carried out only after the customer's approval and is never billed automatically.
Payment is due immediately upon completion of service, unless a different arrangement has been agreed in writing in advance. SLVTC accepts payment via UPI, credit or debit card, net banking, and cash. We do not store customers' full card details.
Failure to make payment may result in suspension of warranty coverage and eligibility for future service.
Customers may cancel or reschedule a booking free of charge at any time before the technician is dispatched.
If a cancellation occurs after the technician has been dispatched or has already arrived, the disclosed visiting or inspection charge (Section 4) becomes payable and is non-refundable, as it covers technician time and travel already incurred.
Where a customer has paid in advance for a service that SLVTC is unable to deliver (e.g., no technician available or required part cannot be sourced within the agreed timeframe), the customer is entitled to a full refund of the amount paid for that undelivered service.
SLVTC is not responsible for delays caused by traffic conditions, extreme weather, natural disasters, government restrictions, labour disruptions, spare part shortages, or manufacturer delays. Where SLVTC becomes aware of such a delay, it will proactively inform the customer as soon as possible.
To the maximum extent permitted by law, SLVTC's total liability for any claim relating to a service shall not exceed the amount paid by the customer for that specific service.
SLVTC shall not be liable for indirect, incidental, consequential or special damages including loss of income, business interruption, food spoilage, or inconvenience arising from appliance failure, except where such liability cannot be excluded under applicable Indian consumer protection law.
For quality assurance, warranty verification, and service record purposes, technicians may photograph the appliance before, during, and after service. SLVTC does not intentionally capture personal or confidential information unrelated to the service.
Full details of how SLVTC collects, uses, and protects personal data are set out in the Privacy Policy, which forms part of these Terms.
Customers are expected to treat SLVTC technicians with courtesy and respect. SLVTC reserves the right to discontinue a service if its technicians are subjected to abusive, threatening, discriminatory, or unsafe behaviour, and will explain the reason for discontinuation to the customer.
These Terms are governed by the laws of India. Any dispute arising from these Terms or from services provided by SLVTC is subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.
SLVTC may update these Terms from time to time. The effective date at the top of this document will always reflect the latest version, and any material change will be communicated through SLVTC's official channels before it takes effect.
For service requests, warranty claims, refunds, feedback, or complaints, please contact SLVTC using the details above.